Process mining explained by an example | Episode 4: benchmarking

Knowing how your business processes actually run is often just the proverbial tip of the iceberg. Valuable information is often to be found “deeper” once you looked at the process from different angles.

This week, we dig further in the logistics process of SmartCoat Inc. We perform benchmarking analyses via process mining techniques. Just like last time, we provide Marie with feedback based on these analyses.

You can download Episode 4 (in high resolution) here.

Or you can watch the fourth episode on SlideShare.

Next week, we will tell Marie about the most important bottlenecks in the logistics process. As such, Marie will know exactly where to fine-tune the process to satisfy her customers even more.

Dennis Houthoofd - April 28th, 2016

Would you like to read more? Discover the following episodes:

• Episode 1: introduction
• Episode 2: process discovery
• Episode 3: process deviations
• Episode 5: bottlenecks
• Episode 6: interactions
• Episode 7: process costs
• Episode 8: prediction and real-time