Project in the spotlight - Credit Management & Advice
From insight to impact: managing cash flow, performance and strategic decisions
For organizations active in credit management, insight is not a luxury but a necessity. Understanding where cases stall, how quickly outstanding amounts are recovered, and which clients or case types truly deliver results makes the difference between reactive follow-up and targeted steering.
For Credit Management & Advice (CMA), reporting proved to be exactly that lever.
Real control over cases, clients and results
Since the introduction of its first reporting in 2022, CMA has had a consistent and reliable view of its operations over time.
This delivers tangible benefits for their clients — the creditors:
- Transparency on performance: clearly demonstrating the efforts made and the concrete results achieved.
- Objective foundation: recovered amounts and processing times are measurable and comparable.
- Stronger dialogue: discussions with clients are no longer based on gut feeling, but on facts and data.
In addition, the reporting provides a clear overview of the client portfolio: inflow and outflow of clients, evolution in submitted cases, and their quality. This enables targeted follow-up and well-founded decision-making.
Further refinement in 2026: managing speed and timing
At the start of 2026, this approach was further refined. Reporting was enhanced with a clear time dimension, unlocking new insights:
- How quickly are outstanding amounts recovered after a case is initiated at CMA?
- What is the impact of the timing at which cases are submitted?
- Which timing leads to better processing times and higher recovery rates?
These insights help clients adjust their own processes and expectations, with a direct impact on cash flow and results.
At the same time, an additional internal layer was introduced: insights into CMA’s realized revenue, its evolution over time, and analyses per client and per case type. As a result, reporting not only supports external accountability but also internal steering and strategic decision-making.
A collaboration that challenges and builds trust
The strength of this reporting does not lie solely in the numbers, but in the journey behind it.
A deep understanding of the business is key: grasping how CMA operates, identifying the real levers, and understanding the questions behind the data.
In practice, this collaboration means:
- asking the right questions when needed,
- critically challenging assumptions where they replace real insights,
- while ensuring a correct, robust, and technically sound delivery.
This approach results in dashboards that are not only visually clear, but also accurate in content and trustworthy — both operationally and strategically.
horsum succeeds in translating data into direct impact for CMA. Thanks to clear and reliable insights, we now make decisions with confidence, no longer based on gut feeling. Their added value goes beyond a solid technical foundation: as a critical sparring partner, they challenge us and help build a future-proof reporting foundation. The result? Greater transparency, stronger trust, and a solution that evolves alongside our ambitions.
